问题：
[问答题]Practice 1 ● You work in the Customer Services Department of an online book-selling company. Your Department has received a lot of complaints of its telephone service. You’ve been asked to prepare a short report to all staff about how to improve the telephone service. ● Look at the following draft, which you summarized from those items being complained most commonly. ● Then, using all your handwritten notes, write your proposal. ● Write l20—140 words. 确定
Tags：剑桥商务英语证书考试（BEC）试题及答案
答案解析：
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